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Frequently Asked Questions
What is your shipping Policy?
FOR ORIGINALS, SCULPTURES & LIMITED EDITIONS - Shipping times range from 7-14 business days. This time accounts for touch-ups and drying if needed. Tracking information will be emailed to you as soon as available.
FOR PRINTS
We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
| Cart Total From | To | Standard Shipping* | 2-Day Shipping* | Overnight Shipping* | International Shipping Charge* | HI &AK Standard Shipping | HI &AK 2-Day Shipping | HI &AK Overnight Shipping |
| $0.00 | $87.49 | $6.59 | $13.19 | $21.99 | $36.08 | $17.59 | $21.99 | $32.99 |
| $87.50 | $174.99 | $10.99 | $13.19 | $21.99 | $36.08 | $17.59 | $21.99 | $32.99 |
| $175.00 | $262.49 | $16.49 | $18.69 | $26.39 | $64.06 | $24.73 | $28.03 | $39.58 |
| $262.50 | $349.99 | $20.89 | $24.19 | $38.49 | $76.01 | $27.16 | $31.45 | $50.04 |
| $350.00 | $524.99 | $24.19 | $41.79 | $63.79 | $131.94 | $31.45 | $54.33 | $82.93 |
| $525.00 | $699.99 | $39.59 | $82.49 | $109.99 | $146.61 | $71.49 | $107.24 | $142.99 |
| $700.00 | $1749.99 | $54.99 | $92.39 | $138.59 | $244.37 | $82.93 | $120.11 | $180.17 |
| $1750.00 | $3499.99 | $83.59 | $116.59 | $164.99 | $354.41 | $108.67 | $151.57 | $214.49 |
| $3500.00 | Plus | $109.99 | $164.99 | $219.99 | $488.77 | $142.99 | $214.99 | $285.99 |
* Note: Please keep in mind that the total cart values above are based on the default 250% mediums markup. If you decide to change your markups, you will need to adjust the Total cart values above.
** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
LARGE sIZE pRODUCTS aND cRATING pOLICIES
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
sHIPPING oUTSIDE OF THE cONTINENTAL us, eXPEDITED sHIPPING, AND sPECIAL rEQUESTS
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.
WHEN WILL I RECEIVE MY ORDER?
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
TOTE BAGS
SIZES 13x13", 16x16", 18x18" MATERIAL Made in the USA. Spun poly material - Black nonwoven laminate inside, black cotton web handles. CARE OF Machine wash separately in cold water, use delicate cycle only. Do not bleach and tumble dry on low. Do not iron, press with heat or dry clean. PACKAGING Grey poly bag PRODUCTION TIME 3-4 days EST. DOMESTIC ARRIVAL 7 days EST. INTERNATIONAL ARRIVAL AFTER PRODUCTION 7 - 21 days (**Times may vary by up to 10 days during a holiday rush**)
MUGS
Made from quality ceramic. SIZE 11 oz and 15 oz MATERIAL Ceramic CARE OF Microwave and dishwasher safe. PACKAGING Plastic bag, Polystyrene mug cube, boxed. COLOR White IMAGE SIZE Full with border PRODUCTION TIME 3-4 days EST. DOMESTIC ARRIVAL AFTER PRODUCTION 7 days EST. INTERNATIONAL ARRIVAL 7-21 days (**Times may vary by up to 10 days during a holiday rush**)
Magnets
SIZES 3x3" MATERIAL Acrylic/Ceramic Paper with Magnet Backing Silver Halide With Rounded Corners CARE OF Spot clean with a damp cloth PACKAGING Clear plastic bag and envelope PRODUCTION TIME 3-4 days EST. DOMESTIC ARRIVAL AFTER PRODUCTION 7 days PRINT AREA Size: 3x3, print area: 975 x 975 px IMAGE PLACEMENT Front
PILLOWS
Variants of Throw Pillows are: Cover only - no insert with a concealed zipper With Zipper - throw pillow that includes insert and zipper Without Zipper - throw pillow that includes the insert and it is sewn closed (no zipper) SIZES 14x14", 14x20", 16x16" MATERIAL 100% Polyester CARE OF Shell care- machine wash in cold water using mild detergent and gentle cycle only. Do not bleach or tumble dry. Zipperless pillow care- spot clean only. PACKAGING Grey poly bag PRODUCTION TIME 3-4 days EST. DOMESTIC ARRIVAL AFTER PRODUCTION 7 days EST. INTERNATIONAL ARRIVAL 7 - 21 days VARIANTS Cover only - no insert has a concealed zipper With Zipper - throw pillow that includes insert and zipper Without Zipper - throw pillow that includes the insert and it is blown closed (no zipper)
METAL ORNAMENTS
Made from recycled aluminum, our eco-friendly custom metal ornaments will make a stunning addition to every family’s holiday collection. e MATERIAL Eco-friendly 100% post-consumer recycled aluminum from ChromaLuxe. CARE INSTRUCTIONS Wipe clean with a damp cloth. PACKAGING Envelope PRODUCTION TIME 99% of the Metal Ornaments are produced in 0-6 business days 1% of the Metal Ornaments is produced in 7-9 business days EST. DOMESTIC ARRIVAL AFTER PRODUCTION 0-6 days PLACEMENT Front and Back
CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
What is your Policy on Returns/Exchanges/Refunds?
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact example@example.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
CAN I CANCEL MY ORDER?
Unless your order has already gone into production you can cancel it. Please contact JENMUSE72@GMAIL.COM as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
All items need to be returned in the original packaging please contact: studiomuse.jen@gmail.com
WHO TO CONTACT?
You can reach out at any time by email at studiomuse.jen@gmail.com
How can I keep up with your new work?
The VERY BEST thing you can do is sign up for my personalized email list. You will get first looks and first dibs on everything!
You can also follow me on my social media pages as I am constantly posting about new work!
Instagram: https://www.instagram.com/studiomuse.art
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